{"xsrfToken":"6ec2ff40dc884327e10adeb7e6b17bb9cc105405_lout","branding":{"id":"2","key":"ehd","name":"You. Smart. Thing. Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0f8ed7d9-209d-45c0-93c6-b1e3a7cec69f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZWQ3MGYyMC0xZjI3LTQ2ZDUtYWIyZC03YjM2ZjE0NTYxMTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBmOGVkN2Q5LTIwOWQtNDVjMC05M2M2LWIxZTNhN2NlYzY5ZiI6WyJyZWFkIl19LCJleHAiOjE3MzIyMDI2NjQsIm5iZiI6MTczMjIwMjA2NH0.TfUWTITXx0UDvOSgpcVoPLNusdA5Rc1spLmPJLe-fxQ&client=aed70f20-1f27-46d5-ab2d-7b36f1456116&mode=fit","logoId":"0f8ed7d9-209d-45c0-93c6-b1e3a7cec69f","isLogoAvailable":true,"helpCenterTitle":"Guiding people to venues & events the smart way","sharedPortalName":"You. Smart. Thing.","userInitialAnnouncementHeader":"Supporting personalised travel from You. Smart. Thing.","userInitialAnnouncementMessageWiki":"<p><a href=\"https://yousmartthing.atlassian.net/servicedesk/customer/portal/2/article/431783937?src=-1935322987\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Travel Assistant FAQs </a></p>","translations":{"en-US":{"helpCenterTitle":"Guiding people to venues & events the smart way","sharedPortalName":"You. Smart. Thing.","announcementHeader":"Supporting personalised travel from You. Smart. Thing.","announcementMessage":"[Travel Assistant FAQs |https://yousmartthing.atlassian.net/servicedesk/customer/portal/2/article/431783937?src=-1935322987]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#008489","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/696200da-a094-48c9-b8b6-e9cf6e332444/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZWQ3MGYyMC0xZjI3LTQ2ZDUtYWIyZC03YjM2ZjE0NTYxMTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY5NjIwMGRhLWEwOTQtNDhjOS1iOGI2LWU5Y2Y2ZTMzMjQ0NCI6WyJyZWFkIl19LCJleHAiOjE3MzIyMDI2NjQsIm5iZiI6MTczMjIwMjA2NH0.ukD4dOucnKHrZ05Z1uoqP7UaXLvVnl2RFXbI3KbmqUE&client=aed70f20-1f27-46d5-ab2d-7b36f1456116&height=300&mode=fit","bannerMediaApiFileId":"696200da-a094-48c9-b8b6-e9cf6e332444","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"ehd","projectId":10008,"serviceDeskId":2,"name":"You. Smart. Thing. Service Desk","description":"","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"10","name":"Licensing, billing and account questions","descriptionHtml":"","callToAction":"Licensing, billing and account questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://yousmartthing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[3],"key":""},{"id":"37","name":"Onboarding & Destination Group Setup Form","descriptionHtml":"<p>Welcome to You. Smart. Thing.</p>\n<p>We're thrilled to welcome you on board as a new member of our community!</p>\n<p>To ensure we tailor our services to your preferences, please could you to take a moment to fill out our quick setup form.</p>\n<p>For any questions that are not relevant to your setup, feel free to leave them blank.</p>","callToAction":"Onboarding & Destination Group Setup Form","introHtml":"<p>this form is to support the onboarding and setup of new customers</p>","icon":10498,"iconUrl":"https://yousmartthing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[9],"key":""},{"id":"38","name":"Production Incident","descriptionHtml":"","callToAction":"Production Incident","introHtml":"<p>This form is for any issues found in our production environment.</p>","icon":10508,"iconUrl":"https://yousmartthing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[3],"key":""},{"id":"14","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://yousmartthing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"33","name":"Request a configuration change","descriptionHtml":"","callToAction":"Request a configuration change","introHtml":"<p>If you are an existing customer and would like a configuration change, get in touch!</p>","icon":10469,"iconUrl":"https://yousmartthing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[3],"key":""},{"id":"34","name":"Request Custom Notification Template","descriptionHtml":"<p>If you would like to modify your organisations notification templates, please download and complete the following document template. <a href=\"https://yousmartthing.com/custom-notifications-template/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://yousmartthing.com/custom-notifications-template/</a></p>\n<p>Once you are satisfied with your changes, you can upload the updated templates to this ticket. Please ensure that you submit the ticket while logged in using your organisation email address. Where possible, please include a description of the changes that may support the issue.</p>\n<p>If you need any support in our notification template structure, please visit: <a href=\"https://yousmartthing.atlassian.net/l/cp/Kf4rqY1k\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://yousmartthing.atlassian.net/l/cp/Kf4rqY1k</a></p>","callToAction":"Request Custom Notification Template","introHtml":"","icon":10558,"iconUrl":"https://yousmartthing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[9],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://yousmartthing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://yousmartthing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"36","name":"No suitable journeys offered","descriptionHtml":"<p>Use this form to let us know about issues with the journeys you have been offered. For example if no public transport option is available, or the journey times are not suitable. We can't promise to put on a new bus route, but information we gather about demand for bus services can help persuade transport operators about where best to run services. Please provide your journey origin, destination, date and time. Including the travel plan url helps us to see exactly what you are seeing.</p>","callToAction":"No suitable journeys offered","introHtml":"<p>Use this to report issues with the journey options on offer.</p>","icon":10477,"iconUrl":"https://yousmartthing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://yousmartthing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://yousmartthing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://yousmartthing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://yousmartthing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"},{"id":9,"name":"Customers"}],"orderMapping":{"10":[37],"3":[38,33,14,9,10],"9":[34,37]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2910c349-1b5f-3bb3-be46-333277542eb3","appLinkName":"System Confluence","appLinkUrl":"https://yousmartthing.atlassian.net/wiki","spaceKey":"EHD","spaceName":"External Help Desl","spaceUrl":"https://yousmartthing.atlassian.net/wiki/spaces/EHD","isServer":false},"labels":[],"projectKey":"YST","serviceDeskId":2,"kbLinkDomainURLs":["https://yousmartthing.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"YST","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZWQ3MGYyMC0xZjI3LTQ2ZDUtYWIyZC03YjM2ZjE0NTYxMTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyMDMyNjQsIm5iZiI6MTczMjIwMjA2NH0.FjWq2rKzFHG9b25QnFLtLIslgYIPhMX-HLNsL2JeUMA","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"aed70f20-1f27-46d5-ab2d-7b36f1456116","tokenDurationInMins":20}},"kbPage":{"id":431915026,"title":"How do I embed a Travel Assistant","url":"https://yousmartthing.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/431915026","space":{"key":"EHD","name":"You. Smart. Thing. Product Support","id":397475975},"serviceDeskIds":[2],"appLinkId":"2910c349-1b5f-3bb3-be46-333277542eb3","idInString":"431915026","projects":[{"projectId":10008,"serviceDeskId":2,"portalId":2}]}}